Ever deal with terrible customer service?

Howdy, folks. You know what I can’t stand? Terrible customer service. I mention this because I ordered something online Aug. 17, and the order is still “in process.”

I ordered a webcam from Logitech. So, I am 100 percent not recommending ordering from here. I have called, emailed, filed three help tickets and posted on its forum to try to get someone to tell me what’s going on. They already have my money. I’m super angry, and my next step is to file a complaint with the Better Business Bureau. I mean, if the product isn’t available or on back order, then just freaking tell me. All I get are bots responding. This video sums things up pretty well:

I will never get companies offering crap customer service. At a former job, the company set up a new automated message system for incoming calls. Apparently, it was not useful at all. We would get a handful of emails every day of people saying they couldn’t get through on the phone, or they would just try random numbers, and I’d hear a reporter trying to talk to a person who didn’t get their paper. Half the emails and phone calls would essentially say “heck with this nonsense, just cancel my subscription” — as if the company could afford to lose any subscriptions. But I can tell you, they only cared about the bottom line and didn’t give a rat’s behind about customers (or employees), which of course, meant that we would lose customers, leading to more layoffs. When I started working there, the complaints were few. But after the company changed hands, customer service went down the drain, and the complaints piled up.

Automated phone systems are a pain in the butt. I understand why they are used, but nine times out of 10, the reason I’m calling isn’t on the list of choices. I remember one time I needed to cancel my phone service with AT&T because I was moving, and the system was a voice command system, which were fairly new at the time (2007). Nooooo, those are the WORST. I heard “I’m sorry, I didn’t understand that” so many times that I eventually just screamed profanities into the phone. Then, it connected me to a human. So, you know, just scream profanities into the phone when you get a voice command system. Still funny that that worked. (Pressing 0 usually works to get a human, but not that time. And now I can Google “how to get a human at xx company.”)

I know it doesn’t really make much of an impact, but if I get crap customer service, I stop buying from the company. Now, I want to point out that I am not talking about customer service at a store or restaurants. I get that those folks are usually paid minimum wage, work crazy hard and may be having a bad day if I don’t get great service. I’m just talking about the processes that companies use to deal with customers, like automated phone systems that don’t let you ever talk to a human unless you scream profanities at it. Or companies that just straight up lie to you or only have bots to handle any issues.

I, of course, don’t have my phone conversations when dealing with terrible service recorded, but for some frustrating entertainment, here you go. This reminds me of when I was trying to cancel with DirecTV, and the rep was insistent on me keeping the service. I had to explain to him a few times that I was moving to a place that was not conducive to satellite service. Finally, he relented. (I understand they have to try to get you to keep being a customer, but there should be a limit to persistence.)

It really bums me out that usually the companies with crap service are making massive profits and have no shortage of customers. So, I know that me not buying from a specific company doesn’t really make an impact, but I do it on my own principles. So, wish me luck in getting this Logitech nonsense resolved.

Until next time!

The Frazzled Daisy

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